1 reviews | Active since Jan 2017
Vodacom not adhering to contract
<p>I upgraded my daughter's cellphone contract to a data contract during December 2016, effective 1 January 2017. To date, 10 January 2017, the data has still not yet been allocated to her number. We have contacted Vodacom telephonically on numerous occasions, been to two stores to try and resolve the issue and even tried twitter. To no avail. I have never experienced such bad service from a service provider.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
We have now not received our data for February. What is going on Vodacom? We have a contract - not prepaid. This is extremely poor service. Who should I contact to get some service?
We have now not received our data for February. What is going on Vodacom? We have a contract - not prepaid. This is extremely poor service. Who should I contact to get some service?