VODACOM NOT ADHERING TO CALL LIMITS
<p>I am a single mother with a child of 8, she has a cellphone for security options. During November I received an account for more than R4500 on her account and she has a call limit for R400. </p> <p> </p> <p>I lodged 2 complaints at Vodacom at Customer Care and 1 on this site with no success. I have no now other option than to get legal advice.</p> <p> </p> <p>Attached is previous Hellopeter complaint with feedback from Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team