Hellopeter
Share Your Experience
MP
Malebo P

1 reviews | Active since Apr 2009

16 Oct 2018, 12:53

VODACOM NOT ADDRESSING ********** ACCOUNT!!!!

Kindly note that on the 8th March 2018 my husband sent an email to Vodacom with regards to a ********** account that was created in his name amount totaling to R27 024,00. On the 3rd May 2018 a lady by Victoria Mona from the ********** department responded to his email saying the matter is still pending. He sent all the required documentation but till date no one is saying anything.

I am not happy about the rate that Vodacom is going at as this has given him a very bad credit record while Vodacom is doing nothing. I want Vodacom to address this issue ASAP or we will have to take legal action and take them to the ombudsman as nothing is being done to clear his name.

Name of Complainant : Abram Moropodi email address : ********** Cellphone: ********** 932 SAPS Case Number: ********** 40.

Your urgent response will be highly appreciated.

0
Replies (3)
Vodacom
Vodacom's reply16 Oct 2018, 13:07
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply16 Oct 2018, 20:51
Official
Dear Malebo,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We tried calling you this evening and there was no answer. We have responded to you via email.  Regards 
Ashwin Abdurahman Consumer Website Team(SA)    
MP
Malebo P's update16 Jan 2019, 12:56
Reviewer Update
Good Day, Please note that my husband has been trying to apply for credit with banks, unfortunately due to this ********** account, they are denying him a loan because they say he has a ****/********** account. The account is still open in his name and he owes R34000.00 according to his credit report. I need this to be addressed as we need the credit for an important project and we cant be held up for a crime he didn't do. Please address this matter urgently as I can no longer tolerate this. Its affecting my family a lot.