1 reviews | Active since Mar 2013
Vodacom not actioning the queries
I was at vodacom on the 16th May it's the 27th May today and my contract are still not sorted out. <br> Firstly the number that I was allocated with was not activated correctly and then after 4 days vodacom have decided to allocated a different number without informing anyone. The airtime to loaded ont the new sim and without makeing any calls the airtime disappeared. We have changed airtime for data and there was R17 left that went missing as well. I have now after R150 of airtime phoned all over for the data to be allocated to the contract. My vodacom shop that have assisted me have logged a service request on Friday 22nd and when I contacted the call centre today they let me know that the call have been closed due to no answer from my side. We have requested that they phone me on MY cell phone number as the other number is my daughters number and she is in school and can't answer. All that they have to do is to allocate the data that I have added to the contract, but clearly they can't even do that right. So it's been a week and a half now and still nothing. I have been with vodacom for the last 20 years and never ever have I had this experience nor service.<br>
Thank you for your posting, a service consultant will contact you shortly.
Regards,
Vodacom Consumer Website Team
Thank you for your posting, a service consultant will contact you shortly.
Regards,
Vodacom Consumer Website Team
