Vodacom not actioning cancellation of account!

Item: Vodacom
Rating: 1
Author: Tanya K

I have cancelled my Vodacom contract with two agents already at the beginning of June for my Vodacom ****le - R199 a month. This cancellation has not been processed and I am still being billed. Cell No: ***.

Awaiting response from billing: Account No: I***-5

Can someone contact me urgently?

Regards, Tanya Koch Cell: ***

Helpful (0)

Replies (1)

Vodacom's replyOfficial

27 Aug 2021, 14:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Aug 2021, 14:55

Official