Vodacom not actioning cancellation and then *****ulently creating new docs without speaking to me

I contacted Vodacom on the 29/10/2024, to cancel my contract, which was expiring 31/10/2024. I was told that i must give a months notice. I accepted the terms, i was sent the cancellation quote. I asked if there was anything additional i needed to do, like send an email, or sign the document and i was advised that there was nothing more to be done, the cancellation would be processed, by end of November, contract would be prepaid. The call recordings will show the same. Fast forward to 03/12/2024, i discover the line is not cancelled. I call into cancelations department again, spoke to John, said the consultant i originally dealt with, Dheshen, will call me before 6pm. At 5:49 i get an email from Vodacom,with another cancellation quote and an email saying my cancellation is set for 31/12/2024. This person, did not call me ,like he was supposed to, but went ahead and *****ULENTLY went an created a new cancellation on my account. My number needs to be converted with another Network but Vodacom are keeping quiet. I spoke to Janelle Govender at 8:47 this morning, who said she would get her Manage Akshay to call me. Three hours later and Akshay has not called, i call back, i speak to Siya and Siya advised that all the managers are in a meeting, they will call when they get out, still no one has called. This is on of the problems i have, i will write the next review to share the next ********** experience. This ***** must be reversed and my number converted to prepaid and all necessary credits passed. The call log for the 29/10/2024 must be listened to, and also submitted to me.