Vodacom not acting on ****S

A contract phone was taken from Vodacom online using my details. I have informed Vodacom immediately after I have received SMS's stating my order being approved and delivered. A consultant said the phone is already dispatched to the partner courier. I asked them to call the courier company and stop the order from getting into a ****mer's hands. I was sent from pillar to post and was told about flagging my profile not to be *****ed again but they had said, phone has already been dispatched and theres nothing they can do. I have sent a ***** alert to Vodacom ***** Dispute. They have responded a day after that I must sign an affidavit and sent it to be signed and send it back to them.

I asked the consultant to provide me with the courier's contacts, order number for this etc. I got the details and informed Courier and informed the courier MYSELF, followed up on this ***** as Vodacom was still sending me from one department to the other. Courier informed me that the order went back to Vodacom after assisting me. All thanks to Charlene from SKY NET.

Vodacom, you need to remove this enquiry from my ITC record immediately, and I want them to provide me with a recording of the online sale that was done without my concern.