DG
Davenderan G
1 reviews | Active since Oct 2011
06 Sept 2024, 11:29
Vodacom not accepting that clients want to cancel contracts
Vodacom has not contacted me regarding my lastest comments on my last review provided yesterday. I was still contacted this morning regarding an existing contract. Even after mentioning that I need Vodacom to respond to my latest comments on my last review, I was still told that I can get more value by adding a tablet to an existing contract.
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Replies (4)
Vodacom's replyOfficial
06 Sept 2024, 12:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Sept 2024, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DG
Davenderan G's updateReviewer Update
06 Sept 2024, 12:21Please refer to the latest comments on the review at the link below as well:
https://www.hellopeter.com/vodacom/reviews/continuing-to-bill-when-contract-wa****pected-to-be-cancelled-***
https://www.hellopeter.com/vodacom/reviews/continuing-to-bill-when-contract-wa****pected-to-be-cancelled-***
DG
Davenderan G's update06 Sept 2024, 12:21
Reviewer Update
Please refer to the latest comments on the review at the link below as well:
https://www.hellopeter.com/vodacom/reviews/continuing-to-bill-when-contract-wa****pected-to-be-cancelled-***
https://www.hellopeter.com/vodacom/reviews/continuing-to-bill-when-contract-wa****pected-to-be-cancelled-***
DG
Davenderan G's updateReviewer Update
06 Sept 2024, 13:21https://www.hellopeter.com/vodacom/reviews/continuing-to-bill-when-contract-wa****pected-to-be-cancelled-***
DG
Davenderan G's update06 Sept 2024, 13:21
Reviewer Update
https://www.hellopeter.com/vodacom/reviews/continuing-to-bill-when-contract-wa****pected-to-be-cancelled-***
DG
Davenderan G's updateReviewer Update
15 Sept 2024, 22:20I have just received an invoice quote from Vodacom on the contract that I decided to keep after being pressurised by a call centre agent from the upgrades department. He informed me that he can give me a better deal since I can take a tablet and still pay the same amount that I have been paying per month but when I saw the invoice it was R50 more than what I was paying for the sim only with 2GB data per month. He also told me that this would be a 24 month contract as per the previous agent who renewed my contract for 24 months without me knowing but now I see that the contract is for 36 months. I really hate having to deal with Vodacom and I have been with Vodacom for almost 24 years now. I would like to have no contracts with Vodacom since these agents are like vultures that do not want to let a person go or speak the truth as to what the contract really entails. I would never have taken such a pathetic device out of my own free will. I rather go and buy an iPad than getting a tablet with 2GB RAM and so little storage space.
DG
Davenderan G's update15 Sept 2024, 22:20
Reviewer Update
I have just received an invoice quote from Vodacom on the contract that I decided to keep after being pressurised by a call centre agent from the upgrades department. He informed me that he can give me a better deal since I can take a tablet and still pay the same amount that I have been paying per month but when I saw the invoice it was R50 more than what I was paying for the sim only with 2GB data per month. He also told me that this would be a 24 month contract as per the previous agent who renewed my contract for 24 months without me knowing but now I see that the contract is for 36 months. I really hate having to deal with Vodacom and I have been with Vodacom for almost 24 years now. I would like to have no contracts with Vodacom since these agents are like vultures that do not want to let a person go or speak the truth as to what the contract really entails. I would never have taken such a pathetic device out of my own free will. I rather go and buy an iPad than getting a tablet with 2GB RAM and so little storage space.