Vodacom not able to do simswop for 10 days

<p>I wanted to do a SIM swop done last Thursday. They couldn't help in store because the systems were down. 2 days later nothing has happened and I phoned the call center. Call center tells me no SIM swop has been done. They changed my package and said the SIM swop can't be done the same day I need to phone the next day to get that done. So I did. Lady said she can't do the SIM swop, she'll log a call. Nothing happens. Day after I go to vodacom shop and the guy says he'll get the storemanager to Phone me. No phone call. I go back to the shop the following day only to hear there has been 3 calls logged on my number but nothing has been done. Gave me a new simcard and said SIM swop is done, it will take 4 hrs to be activated. Next morning still nothing. Phone call center again, lady says no SIM swop has been done. Go through the process again. There is a problem with the system, she'll log a call and phone me back by end of business..... No call. Phoned again this morning, lady says no SIM swop has been done on my number. Ready to go through the process again when she dropped the call. I am waiting for a manager to phone me back now, but will probably NOT receive a call. I want this contract I've had for 18plus yrs cancelled now!! I'm moving to MTN</p>