HB
Hermann B

1 reviews | Active since Jan 2013

02 Apr 2018, 00:34

Vodacom not abiding by the term 24 month contract.

Please explain. Does 24month contract mean nothing to you? If you can make changes as you please i would like to cancel this contract NOW without any aditional payments or penalties i have had enough of this.

Dear Vodacom Customer from 1 May 2018, Vodacom will be increasing the data allocation and pricing on your Smart + price plans. For more information visit http://voda.com/smart-top-up-s-plus. T&Cs apply.

0
Replies (2)
Vodacom
Vodacom's reply02 Apr 2018, 12:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Apr 2018, 14:08
Official

Good day

Thank you for the posting. Our records reflect that our CEO representative made contact with you and is looking into this matter.

We apologise for the delay and for any inconvenience caused.

Regards

Moddy