Hellopeter
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maria J

1 reviews | Active since Dec 2016

29 Dec 2016, 06:33

vodacom not a service provider

<p>thanks to hellopeter i got a response from vodacom.</p> <p>ref. EC-0412-3EEJSR . I ended the call with the lovely lady screamed at her in fact because according to her my device is using my airtimeand she just called me to tell me so. a few minutes later i recived a sms , stating that proper investigation shows all is in order and it is my device using the airtime and data... but and this is the funny part ... out of good will they gave me 500mb of data and 100 airtime</p>

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Replies (2)
Vodacom
Vodacom's reply29 Dec 2016, 08:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Dec 2016, 12:59
Official

Good Day Mrs Maria Sequeira

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support