CJvV
Corne Jansen van Vuuren
1 reviews | Active since May 2026
14 Aug 2020, 09:25
Vodacom NOT 4 U
Hi have been struggling with Vodacom to change the billing address on my Fibre Account since May. I have lost count how many times I have asked for the details to be updated.
Everytime I ask for it to be updated, I am told it has been and when then new month comes it still reflects the old PO Box instead on the Physical address of the Fibre.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Aug 2020, 10:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Aug 2020, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CJvV
Corne Jansen van Vuuren's updateReviewer Update
18 Aug 2020, 09:08Thank you
It is now the 18th and no consultant has made contact with me.
Please note SR*** is my reference number for cancelling with Vodacom.
This issue should have been resolved in May when I phoned.
It should have been resolved in June when I phoned and emailed.
It should have been resolved in July, again when I phoned and emailed.
It is now August, and due to the *********** staff I am cancelling and will advise anyone not to use Vodacom as an ISP.
It is now the 18th and no consultant has made contact with me.
Please note SR*** is my reference number for cancelling with Vodacom.
This issue should have been resolved in May when I phoned.
It should have been resolved in June when I phoned and emailed.
It should have been resolved in July, again when I phoned and emailed.
It is now August, and due to the *********** staff I am cancelling and will advise anyone not to use Vodacom as an ISP.
CJvV
Corne Jansen van Vuuren's update18 Aug 2020, 09:08
Reviewer Update
Thank you
It is now the 18th and no consultant has made contact with me.
Please note SR*** is my reference number for cancelling with Vodacom.
This issue should have been resolved in May when I phoned.
It should have been resolved in June when I phoned and emailed.
It should have been resolved in July, again when I phoned and emailed.
It is now August, and due to the *********** staff I am cancelling and will advise anyone not to use Vodacom as an ISP.
It is now the 18th and no consultant has made contact with me.
Please note SR*** is my reference number for cancelling with Vodacom.
This issue should have been resolved in May when I phoned.
It should have been resolved in June when I phoned and emailed.
It should have been resolved in July, again when I phoned and emailed.
It is now August, and due to the *********** staff I am cancelling and will advise anyone not to use Vodacom as an ISP.