Vodacom Norwood- YOU SUCK!

<p>Seldom does one get to experience customer "service" so shoddy, unprofessional and downright nasty that you actually wish you'd never even engaged with the conract in the first place.</p> <p>Upgraded two accounts at the same time last week and with the same model of phone. Wasn't told that we'd have to apply for the free speakers until after collecting the handsets the next day. A schlepp but I did so, just on principle.</p> <p>Wasn't told I'd need a SIM swap for both phones. Needless to say, our old cards didn't fit the new phones.</p> <p>Wasn't asked to sign the seven day handset gaurantees when collecting the phones. </p> <p>Screen protectors supp**** and fitted by the store were too narrow. When I went back to query it was "Yes, that is the wrong size." which then changed to "We can't give you a refund, you must take something else" and then "We can't exchange them as they aren't returnable and you left the store with them."</p> <p>Queried this with Vodacare who agreed that it was unacceptable and told me to go back to the store with the reference number for the call to sort out replacements.</p> <p>THANYANI MAFUNISA: regardless of how unprofessionally you acted with this whole episode, the way in which you dispespected and insulted my wife when she returned to Norwood to try and resolve the issue is unacceptable.</p> <p>I await Vodacom Head Ofiice's comment with regards to the issues raised, with anticipation.</p>