TS
Trent S

1 reviews | Active since Mar 2020

09 Mar 2022, 15:13

Vodacom norwood mall exploitation

Do not go to the Vodacom Norwood store. I was incorrectly advised by a technician who influenced me to purchase a flash disk for R600 for no reason. Paid R400 to back my phone up and got less than half the content. The manager Thabo admits i was incorrectly advised, as well as the assistant manager and I must take it up with the technician myself. They refuse to take any accountability or show respect to customers. They will exploit you. Many staff members also admitted of being intoxicated over weekends at the store so I suggest reframing from going over weekends or you will be met with intoxicated staff members who don’t remember the advise they give you the following day.

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2022, 07:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team