Hellopeter
Share Your Experience

1 reviews | Active since May 2017

06 Dec 2019, 12:24

Vodacom Norwood Mall - Client does not come first!!!!!

On Sunday the 1st December 2019, I went into Vodacom in Norwood Mall. I upgraded to a Black Friday Deal. Rebecca the assistant told me they don't have stock and will have to order it, by Wednesday they will receive stock. Wednesday came no one called me? Since then it has been about 3 calls a day trying to find out when I will be getting my stock. Jannie the manager their totally does not understand the meaning of customer service as he himself didn't have the decency to call me back. I had to call this morning and got told the stock will only be there on Monday??? Another week I the customer must wait??? Surely they could source stock from another vodacom shop and not make warehouse and courier problems my problem? This has really left a bad taste in my mouth with Vodacom....

0
Replies (3)
Vodacom
Vodacom's reply06 Dec 2019, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 Dec 2019, 09:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
's update19 Dec 2019, 10:06
Reviewer Update
No My query has not been resolved because I am still going to pay for something that I do not have. Your customers service is pathetic and your sorry's are not helping me!! so remove this reply as yes I was contacted but nothing was resolved and I totally dislike VODACOM. Such a big company and this how clients get treated.