DK
Daniel K

1 reviews | Active since Oct 2022

01 Nov 2022, 10:03

Vodacom Norwood Mall

The Vodacom Branch in Norwood is the most ********** store I have been to in my entire life.

A consultant named Xolani messed me around for over 3 weeks. Now he no longer works at the store and no other consultants are willing to help me.

My bank account was debited for almost R300. Xolani did not inform me of any charges during a change of ownership. I even asked him if there would be a charge and he told me it was free. I did not authorize or agree to any extra charges or fees.

I still do not have the devices that I wanted from the beginning as Xolani **** to me about porting my number form a different service provider.

I have since been dealing with the Greenstone Branch and they have been immeasurably more helpful to me than Norwood ever was.

However I am still extremely angry at the misconduct and unprofessional behavior of the Norwood branch.

0
Replies (1)
Vodacom
Vodacom's reply01 Nov 2022, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team