MB
Marion B

1 reviews | Active since Apr 2024

13 Dec 2025, 14:25

Vodacom Norwood bad service.

On November 6th I went to Vodacom Norwood to open up a data contract for R179 for 20 gigs. I was helped by a lady called Morakeo helped me. She didn't know what she was doing, and repeatedly called the technician to help her. She had a couple of forms for me to initial, which I thought were standard forms for a contract, not asking me to read anything. After the contract was done, I left without her handing any paperwork to take home. I have now received an account for R919 without knowing what the items were for. On-going to the store this morning I was told that Morakeo had the day off, I spoke to Corne Bisset, who was very rude and of no help at all. He was extremely rude and arrogant abd kept asking me the same questions, naking making me look like an idiot and that I was lying. I feel hugely angry at the service I received at this store.

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2025, 08:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team