1 reviews | Active since Jan 2019
Vodacom Nortgate worst service in the World
My wife was at the vodacom shop at Northgate with a fault with her new Iphone upgraded a week ago that wasnt working. The Manager of all people said he cant help her and she had to wait 4 days before they could let her know if they cant replace her phone. What does a 12 month guarantee help if after a week they dont want to help you. Not even with a loan phone cause they apparently dont have one. After I spoke to him personaly he refussed to help us and said its not in his control and he couldnt make that decision. He wasnt willing to help us at all. I said I was going to report him to vodacom SA and didnt care at all. Hope someone from Vodacom SA will get back to us regarding this miss management from Nortgate vodacom to resolve the problem and hopefully get rid of someone in a managent roll thats not willing to help their clients.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that contact was made with the account holder as they've advised us accordingly. Should you wish to track the status of your device [once booked in], contact *** (free from Vodacom numbers).
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that contact was made with the account holder as they've advised us accordingly. Should you wish to track the status of your device [once booked in], contact *** (free from Vodacom numbers).
Regards
Consumer Website Team