Vodacom Noord Kaap - Excellent service

Ref:1- ********** ********** I would like to give a compliment to the Vodacom staff at Vodacom Noordkaap Mall. I lodged a complaint with Gerhard Delport (Saturday, 4 August), which immediately requested Jaco (from the store) to contact me and obtain more detail. My mother (aged 74) was ****med, and was called as the bank and they obtained access to her account and stole money. Ever since the incident, 24 July 2018, my mother has not been able to receive any sms's. Jaco contacted me on Monday, 6 August, and confirmed that a call was logged - but he will keep an eye on it. He subsequently phoned me again on Tuesday, 7 August, and confirmed that my previous reference was closed (Ref:1- ********** ********** ), but he will log another one. He contacted me again on Wednesday, 8 August, to confirm if my problem has been solved on which he then contacted Vodacom directly. I received a call from Luigi (Landline ********** ) this morning, 13 August @ 8:14, which confirmed that a bar was placed on the number ********** 456 to not allow receiving sms's. Luigi was extremely professional and immediately could confirm where the problem was. Please note that on Saturday, 4 August, we contacted the help line from the Vodacom store in Greenstone - and apparently they couldn't see any problem.

Once again - this is excellent service from the Noord Kaap team. This is the reason why I, and many of my collegues (former and present) and staying in Pta/Jhb area, choose to rather upgrade through Noordkaap Mall as their service is absolute excellent.