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JL
Jacques L

1 reviews | Active since Jun 2015

17 Jul 2019, 11:05

Vodacom non upgrades dept.

Upgrade telephonically, delivery never received, deal no longer available and Vodacom have zero answers. Just send me my upgrade I did in May and life can carry on. I can't spend more time on the phone with your call centres, I have spent more than 8 hours already. Maybe I can send you a bill for my time wasted. Re: Ref: ***

0
Replies (4)
Vodacom
Vodacom's reply17 Jul 2019, 11:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
JL
Jacques L's update19 Jul 2019, 14:34
Reviewer Update
So nobody contacted me but I received this: "Dear Vodacom Customer. Your service ticket with reference number A2-FKH3-O4F1G5 has been closed. Thank you Vodacom."
Vodacom
Vodacom's reply24 Jul 2019, 14:25
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per our discussion, your query has now been resolved.  Regards  Consumer Website Team 
JL
Jacques L's update24 Jul 2019, 14:31
Reviewer Update
Dear Vodacom

This is sadly not a happy ending as I have given up and moved to another service provider.

Regards

Jacques Louw