Vodacom: NON _ Service request SR***

I dont even want to give this 1star to this company.

My WIFI has been down since 17-04-2023. I called on 18-04-2023 and Ganief telling me that they can see the problem needs a technician to come out, he will log a ticket =>Vodacom: Service request SR*** and escalate it.

I have been calling daily sometimes x2 daily, since the 18-04-2023 and being told on each occasion the agents they are going to escalate to Vumatel.

On each occasion that person promises to call me with feedback; But not a sms, not an email and not a call in each instance was ever received.

Eventually I called in on Thursday 20th April 2023 and spoke to Tamryn at 15h32 who was once again says she is going to escalate;

Low and behold I get an SMS at 16h32 from *** "Vodacom: Hi there, this is Abe from Vodacom fibre support. We have arranged for one of our field technicians to come out and take a look at your issue. Please expect them within the next 24 hours. Thank you for choosing Vodacom Fibre! NoReply(2-V06KEP2)."

Please note 24 hours has come and gone its now 72hours.

Also on Thurs at 17h07 I get a call from Gugulethu on *** saying he apologises for the delay but rest assured Technicians will be on site within 24hours; I asked if they work on Saturdays, Yes Ma'am they do.

Anyway today is 24-04-2023 Monday and today I called this morning and spoke with Tebogo who then tells me that I was mislead, it cannot be that I was told within 24hours its actually 24-48hours, despite having an SMS saying this.

So she escalates at 10h07; On asking who it is exactly that they keep escalating to, she responds, Vumatel. I asked her can I please get a number for Vumatel then I will call them and ask what the delay is, nope no number for them. I ask to speak to her superior, she will see if there is one on the floor and promptly dropped my call.

At 13h55 I call again and speak to Mabalwa, tell her my long story and she asks me if my Internet Connection is still down; No lady I just felt like calling you because I have nothing better to do. I cannot even work from home at the home moment, I cannot watch TV but I am still being billed for the downtime might I add.

Anyway so Mabalwa is also going to escalate to someone in Vodacom as to why I was told 24hours; please note she is not going to fix the problem or find this phantom technician.

I then enquired who will be giving me feedback and when to which she answers she will; On asking when she will give me feedback I will call you in 24-48hours.

So today is my anniversary of being without WIFI and still being in the exact same situation 7 days later.

Vodacom / Vumatel whoever is listening you are pathetic and please do some quality control when you employ these idiots in your call centre.

Regards, I*** aka Gillian Siebritz