Vodacom non-service delivery, yet customers needs to honor the payments.

I have used Vodacom Business Uncapped WiFi since 2020 without a problem. The 3rd upgrade was in March 2024 and since then I have been struggling with very slow Wifi Speed, which was supposed to be faster than the previous contract. I have reported this issue multiple times to multiple departments including speed tests of 2mbps (my packages is 30mbps) with no resolution.

This is months now that my business has been negatively impacted and I asked now for my contract to be canceled, because clearly Vodacom can not provide the paid for service. (I have to use extra modems to get my work done in time!) I have evidence of how they lie and say the issue has been resolved and closed, without ever contacting me or with no-one coming out to check for faults. I have yet again called everyone I know to get a solution and they have at last send send people out, with a quote of over R5000 to TRY something different with a dish facing another tower. How can this be for my account? Since 2020 I haven't had any problems till the last upgrade. If their towers changed or are faulty, how can this be my problem. I have to pay month after month the same amount and yet they can not provide what the contract states. This seems like a breach of contract from their side, as they cannot provide what I pay for? The honorable thing would be to allow me to cancel this service or I will have no choice than to refer this exploitation to ICASA.