Vodacom non service and dishonesty

It has been 1 month since my fibre line is down, repeated efforts to contact Vodacom to get someone to repair it have failed. In the meantime, the company have charged me FULL AMOUNT for a service that is not even supp****. Legal action is required, but of course Vodacom doesnt care about the consumer, just their fat cat pockets. Please users choose ANYONE but Vodacom as fiber provider. How much more than reference numbers, repeated calls, pleading must one do to restore a service that I am paying for, but they are not proviiding. ****************! DISHONEST! DISAPPOINTING! **********!