Vodacom non performance to contract and extremely poor performances

to client support It is with great dismay to write this review on Hellopeter, but Vodacom you compel me to do so. I find myself quite dissatisfied with VODACOM. I purchased an Smart tab 8 tablet online. Ever since July, after I purchased this tablet, it has begun experiencing a problem. The callers cannot hear me. It was dispatched for restoration; it required 2 weeks to reach the repair site. It came back with the same problem. It was later returned for fixing. This is the Third time in for repairs, from 29 July 2025 – today the 12 Set.2025 second grievance, and following Hello Peter, Vodacom has not provided any results to address this problem. It has reappeared with the identical problem. As of today, September 22, there have been no results or feedback...

The issue is that the caller cannot hear me... I have called *** Today 12:00 noon, The reply was they did not fix it for the warranty have expired Purchased it Look at the history of the product

I am fed up and exhausted with this. 1. Date Purchased 4 Jun 2025 Vodacom 4G Smart Tab 8

1st Repair in 29/7/2025 Job. ***8 - ***5 Still the same problem, no repairs done

2nd Repair 15/08/2025 Job. ***5 Still the same problem, not repaired

3rd Repair 21/08/2025 Job. ***7 Stile at REPAIR DEPARTMENT

Vodacom got this Tab from Purchased it on 4 June 2025, In for repair, 19 July 2025 Back from repair 15Aug 2025 Back to repairs Same Problem 15 August Back from repair 21 Aug Back To repairs again same problem 21 Aug Still with Vodacom repairs today is the 12 sept 2025

I made call to *** repairs they claim they returned to Shop at Heidelberg Mall – not fixed due to warranty constrains

What to do Now ? I stop payment until such time VODACO is performing to contract to have the Smart Tab 8 repaired The employees from Vodacom made a statement that all the Smart tab 8 purchased on Line have problems…? VODACOM has a complicated process for customers to reach them: you make a call, and they direct you to x; x sends you to y, points you to z, and z claims they aren't the right contact, directing you to the chatbox for your questions. My tablet has been with them for four weeks again, and there's been no progress. I am creating a line. Final outcome of this non-compliance by Vodacom: Swap my Smart Tap for an alternative product— a notebook computer. I have now checked another forum resource to start the cancellation of the Smart Tap contract. If Vodacom swaps the product for a laptop with a dependable warranty/guarantee, I will leave the forum to start the contract cancellation process. Make sure that the returned item does not need any repairs.