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Peter V

1 reviews | Active since Nov 2021

04 Nov 2021, 09:05

Vodacom Non Existent Support

I currently have my phone on a R99 Power Bundle. It comes among other things with 650Mb anytime data. This data ran out on 28 Nov and a message popped up showing 1Gb available for purchase @ R19/7days. I accepted this offer and the money was taken off my airtime. However when the data was app**** it was done as 1Gb WhatsApp data. Nowhere did it state that the data was WhatsApp data – not in the sale proposal or in the confirmation sms after purchase. Why was this offered when any time data had expired and I still had hundreds of mb WhatsApp data still available. Please arrange for a refund!

As an aside. Vodacoms online support is ****py to say the least. You have to jump though hoops to get anywhere. Tobi through the My Vodacom app and online – consultants are always not available/busy. 082135 just connects you back to Tobi. WhatsApp support is never answered as well.

0
Replies (3)
Vodacom
Vodacom's reply04 Nov 2021, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

PV
Peter V's update08 Nov 2021, 11:32
Reviewer Update
Due course of what - this month, next month, year. Needless to say have not been contacted yet.
Vodacom
Vodacom's reply08 Nov 2021, 13:47
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.  Regards  Consumer Website Team 

Best regards,