1 reviews | Active since Nov 2016

28 Nov 2016, 15:29

vodacom non existent service

<p>I have a monthly contract with Vodacom plus an additional an 1 gig of data each month. This month on the 5th all of my airtime and data was gone. I called customer service and couldn’t get any answers. I went to Vodacom shop in gardens centre on Saturday morning with my query and was asked to wait. An hour of waiting later the only answer got was to call the customer service number. At this stage I decided to cancel all 4 my contracts since it is not worth paying for a service that I can only use for 5 days of the month. I was told at Gardens Centre branch that they don’t deal with cancellations and I again had to call customer service. I’ve now been on the line now with customer service to cancel my accounts but as soon as I get online with an operator to cancel I only get put on hold to eventually get cut off. Can anyone tell me how to cancel my accounts with Vodacom or what further action I can take against Vodacom. It seems their system makes it impossible to cancel contracts.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team