Vodacom Non Existent Fibre Speeds & Poor Service

I live in an Estate in Sir Lowry's Pass Western cape where Vodacom Fibre was installed. Initially when installed the speed at which the residents connected was perfect. Due to this, I recommended to residents that were on the Telkom ADSL service to change as they would not look back. Over a period of months, the speed at which we connect has deteriorated to the extent, where the residents are not able to stream international content such as You Tube. Streaming DSTV is currently an issue as the video buffers when streaming leaving residents very frustrated. Complaints with regards to the speed have been lodged with Vodacom with no resolution in sight. The call center is unable to assist as they have to email the relevant department, wait for this department to review the email and then respond. They do not call the technicians and request that they attend to the matter as this is not protocol so residents must pay for a service that we are not getting and just accept the terrible speeds being received because Vodacom cannot get their act together and fix an issue that should not occur in the first place. My neighbor has a 100 MB Fibre solution and he to is not able to stream as the video buffers continuously. He spent a number of hours last week on the phone with the Vodacom call center trying to get someone out to resolve the the issue with the Fibre but has had no success. It appears that the situation is one of hurry up and wait.

In a recent email to the company that sold the Vodacom solution to the estate, I mentioned that in hind sight, we would not have signed up for Vodacom Fibre and would have remained on Telkom ADSL. Dial-up at this stage would be a better solution as at least you would know where you stand and your expectations would not be let down.

It would be appreciated if someone from Vodacom Fibre management would actually do some work and place pressure on someone to fix their mess.

Kind Regards

Chilton Corrigall