Vodacom Non existent Customer Service

I have 3 contracts with Vodacom since 2022 I pay over R2000 a month for them if I don’t go over sometimes more, I pay my account on time every month have not been late once not once, I never complain unless I have a problem with one of my devices I’ll go in and try sort it out, I’m always nice to the staff I’m an easy client, but for the past year I’ve been having problems with my one nr that my wife uses, it’s a iPhone contract, it was a new contract not a pre used phone, but the phone keeps acting out, locks itself out to owner, doesn’t want to accept Apple ID changes pins by itself it says it’s got a **** WhatsApp really weird stuff is happening we have had to reset it so much that I can’t even even create a new Apple ID , the phone is clearly hacked but every time I go into Vodacom they say they can’t help even apparently if I send the phone in then then they will not be able to fix it, we must insert the correct Apple ID, according to the lady at Bela Bela Vodacom, I’ve tried multiple times to change the number to a new nr because I think it’s the number that has been hacked, apparently that can’t be done, so what happened is I got fed up and opened a new contract at mtn and all my problems are solved, except for the fact that I’m now paying for a device and contract that’s laying in my drawer, money in the water because I tried cancelling that contract which is also impossible due to *********** staff at customer service because I can’t answer the weird ass questions his asking me like how much is that contract monthly? It’s fluctuates so how must I answer that and do I have loyalties or royalties from Vodacom things I don’t know and then get told I don’t know the answers I must phone back when I do, I’m not lying it’s recorded Vodacom can go listen to their recordings, funny if you to cancel how the questions change from the normal ones, please I want out of that contract due to non existent help from my provider, my other ones I’ll keep but I’ll never upgrade or renew them