Vodacom NON-EXISTENT Customer Service

Absolutely appalled at the lack of service from Vodacom. Been trying to find out why my airtime keeps running out, tried their customer service number but it's in a language I don't understand. Then when I tried to request the billing from the self help number, it provided me with a vodacom link, but the website doesn't even work! I am now sitting with a case where my airtime is leaking and I'm using R55 a day! (This excludes my data package). It's almost as if Vodacom doesn't want to be contacted! Maybe that's why most of the peo I know are moving to MTN.