Vodacom Non-Existent After-Sale Service

I am FED UP with Vodacom. They contacted me to offer me a Wonderful Data deal along with a Router (ZTE MF 283). Great! Delivery will be in 5-7 working days. This was done on the 18th of Feb. On the 26th I phoned to find out what is happening with my order (after I received confirmation SMS that the order has been received.) During my telephonic conversation on the 25th I was informed that there was a shortage / back order on the product but my order has been received and at the Warehouse to be Dispatched. I had to phone and follow up on this as there was NO communications sent out to inform me about the problem / back order. I followed-up again today (27th) and AGAIN I receive the same story. It is at the Warehouse to be Dispatched! This after I held on for 15min with NO answer from the Vodacom Warehouse AND NO FEEDBACK from the e-mail I also sent on the 25th to the Warehouse to inquire about my order? Vodacom is very quick to sell you something but the after-sale, logistics communication after the sale is done is non existing.

The assistance I received from Sadé at the After-Sale call center was at least helpful, but now I have to wait another 3 - 5 working days for my order... which is ridiculous.