Vodacom - Non-existence of Service

On Friday 16 March 2018, I called Vodacom to log a call on missing data. I explained to customer service agent that my mobile data is off on my phone yet my data off approx 200mb was removed from my account. The agent (Vusi and then Katlego) both informed me that they will check and revert to me with a reason. Everytime they called me they told me that they could not tell me anything because the system is down and they will call me back. On Friday Vusi kept me informed and then handed over to Katlego when he changed shift. I had one call on Friday from Katlego and thereafter up to and including this morning (Monday 19th March 8:57am) I have had no further feedback from Vodacom. I find it strange that no one can explain to me how data goes missing and how the Vodacom app can send messages when my mobile data is off and I wasn't connected to any WIFI at the time. Vodacom service to customers is appalling and my belief is that they do not care for their customers. I also find it strange that my data goes missing a day after ICASA and major data providers in this country had a meeting to discuss the same issues.

I still want answers.