KC
Kurt C
1 reviews | Active since Feb 2014
03 Dec 2018, 14:55
Vodacom Non Existant Rediculous Customer Service
Vodacom your service is shocking and pathetic andI would no longer recomend Vodacom to anyone anymore. I am been billed for 2 routers for 2 months now of which one I do not even have. You can call and complain and try get assistance until you are blue in the face and still nothing happens. Nobody ever calls you back as they say they are going to, just give you lies and broken promises, whilst the consumer must just keep paying and paying and accept the shocking service. Think its time to place a banner on the freeway about your rediculous non existent customer service, maybe then we as consumers will get some attention. Rediculous had enough of Vodacom, time to cancel all 5 lines with Vodacom.
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Replies (4)
Vodacom's replyOfficial
03 Dec 2018, 17:16 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2018, 17:16
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KC
Kurt C's updateReviewer Update
07 Dec 2018, 16:14So, true to form Ashwin you are just as useless and unreliable as the rest of the Vodacom staff. You called me with no answers or assistance, only to tell me you would call me back before the end of the day, but 3 days later still no return call. So I still sit with no feed back, no refund, no return call, still getting billed for something I dont have and not using. Absolutely rediculous and pathetic.
KC
Kurt C's update07 Dec 2018, 16:14
Reviewer Update
So, true to form Ashwin you are just as useless and unreliable as the rest of the Vodacom staff. You called me with no answers or assistance, only to tell me you would call me back before the end of the day, but 3 days later still no return call. So I still sit with no feed back, no refund, no return call, still getting billed for something I dont have and not using. Absolutely rediculous and pathetic.
KC
Kurt C's updateReviewer Update
12 Dec 2018, 13:29VODACOM - absolutely ****ing useless would never refer them to my worst enemy. Still getting billed for a router I dont even have, just recieved my new month statement and invoices and yet again billed for another month, ****en rediculous. Still no call back from Ashwin the useless ***** just like everyone at Vadacom.
KC
Kurt C's update12 Dec 2018, 13:29
Reviewer Update
VODACOM - absolutely ****ing useless would never refer them to my worst enemy. Still getting billed for a router I dont even have, just recieved my new month statement and invoices and yet again billed for another month, ****en rediculous. Still no call back from Ashwin the useless ***** just like everyone at Vadacom.
Vodacom's replyOfficial
16 Jan 2019, 12:07Dear Kurt,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply16 Jan 2019, 12:07
Official
Dear Kurt,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)