CF
Craig F
1 reviews | Active since Apr 2015
26 Mar 2024, 10:08
Vodacom - Non existant Cutomer Service
Why is it IMPOSSIBLE to speak to a human consultant at Vodacom? Their chatbot, TOBI, is useless when it does not have an option for your specific query. As a client of over 20 years standing, I think it is time to move on - or are all cellular service companies this useless. They take your money every month and that is where it ends.
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Replies (2)
Vodacom's replyOfficial
26 Mar 2024, 12:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Mar 2024, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CF
Craig F's updateReviewer Update
28 Mar 2024, 10:58Thank you to Luyanda Nahali for attending to and resolving my query. I just wish it wasn't so difficult to get to speak to a Consultant. Your customer service chatbot needs work!!
CF
Craig F's update28 Mar 2024, 10:58
Reviewer Update
Thank you to Luyanda Nahali for attending to and resolving my query. I just wish it wasn't so difficult to get to speak to a Consultant. Your customer service chatbot needs work!!