AA
ASHRAF A

1 reviews | Active since Dec 2012

03 Aug 2017, 12:21

Vodacom - non delivery and 'looking into matter'

<p>I have approximately 5 contracts with Vodacom. One of the contracts is being used by my daughter and for the past 10-12 months, she has not had access to making calls or using the data that is being paid for monthly by me. </p> <p> </p> <p>My estimation is that I have paid on this particular number R9, 000.00 and she can only receive calls. When you go the the customer service center, everything is fine, yet she cannot make calls or use the data (that is allocated as well) from this number. </p> <p> </p> <p>I hope that this type of theft does not affect all their shareholders, whom they also show a good picture. I have also requested that they cancel the said number and sort something out, but who knows and who cares. </p> <p> </p> <p>Ashraf Ally</p> <p> ********** </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply03 Aug 2017, 14:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Aug 2017, 13:57
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian