1 reviews | Active since Nov 2016

23 Nov 2016, 15:52

Vodacom non customer service

<p>To cancell a contract you need a Vodacom phone to dial 1958 or anoter cell to call ********** and that cost as you put on hold or cut all the time. I have 3 contracts to cancell and they just dont take my calls. today Kingston tells me the offline i must phone later, all managers in meetings at 15h30, Really?</p> <p>Even emails they do not answer</p> <p>How do i contact them?</p> <p>Any help will do</p> <p>Regards</p> <p>Roan</p>

0
Replies (4)
Vodacom
Vodacom's reply23 Nov 2016, 16:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Nov 2016, 12:41
Official

Good Day Mr Roan Du Preez

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre

's update25 Nov 2016, 15:24
Reviewer Update

Good afternoon

I appreciate your assistance, kindly may i have proof of the cancellations and the refund

Regards,

Roan

's update25 Nov 2016, 15:30
Reviewer Update

Hellopeter is certainly a force to recon with. I am most impressed