FY
Fairouz Y

1 reviews | Active since Apr 2015

23 Apr 2015, 16:08

Vodacom non compliant with CPA regarding faulty ph

I took an online contract phone, Samsung Note 4, for which I pay R529 every month. I have the phone for two months and its already giving problems. Two weeks ago i took my phone into the repairs center because the power button wouldn't work, I was told by a call centre consultant in in the after sales department, Martin, that it cannot be replaced, as Vodacom only replaces a faulty phone after two weeks, which is not compliant with the CPA which states that a faulty phone must be replaced in 6 months if the fault is not your own.<br> when I received the phone from the repair center, a circuit board and rework kit was replaced, but the original problem still remains, a defective power button.<br> I've spent more than an hour speaking to call center consultants with no help. <br> I do not see how it is fair to pay huge sums of money and receive ****py service.<br> I do not want another defective/ repaired phone. <br> Someone needs to be able to assist me.<br>

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Replies (1)
Vodacom
Vodacom's reply24 Apr 2015, 07:42
Official
Hello FYaghya,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team