RR
Rendani R

1 reviews | Active since Oct 2016

11 Sept 2023, 11:43

Vodacom non-cancellable contract

I reported ***** on my contract ( I***-3) when someone *****ulently renewed my contract. After a long struggle, Vodacom eventually reversed the amount charged to my account, however, Vodacom didn't reverse the contract dates. Instead of my contract expiring in June 2023, the contract has been extended without my approval. I called the call centre to terminate, and I was told to go to the Vodacom store which I did but I was not assisted. They continue to bill me for a service I don't want. I refuse to pay for a service, I didn't sign up for. Vodacom have send HP attorneys (HP***)

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Replies (2)
Vodacom
Vodacom's reply11 Sept 2023, 11:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Sept 2023, 13:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The account is with the TopUp Collections Team. Kindly contact them on *** free from a Vodacom sim card. Regards Consumer Website Team

Best regards,