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Seelan P

1 reviews | Active since Nov 2023

25 Mar 2025, 14:22

Vodacom non cancelation taking effect.

Dear Vodacom,

I called in earlier this month to cancel my wi fi contract and received confirmation that it was cancelled.

Today I received a sms reminding me of my next debit order which is due with the full amount, including the amount of my cancelled wi fi contract. Please explain this.

Further to this, I was also informed that I will loose my data once the cancelation has taken affect. Why is this considering I have paid for this data via my contract and any left over data should still be utilized by myself.

0
Replies (3)
Vodacom
Vodacom's reply26 Mar 2025, 08:22
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

SP
Seelan P's update27 Mar 2025, 11:25
Reviewer Update
Hi.
To date no one from Vodacom has contacted me.
Do you guys just reply for the sake of it.
If this is not fixed I will just reject the debit order.
Vodacom
Vodacom's reply27 Mar 2025, 15:14
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled with order ***, effective 31/03/25.

Plesae refer to the below T&C's:

Contract - Terms and Conditions | Vodacom


  1. upon termination of this Agreement for any reason whatsoever, any accumulated Data or unused bundled Data shall be forfeited and you shall have no claim of any nature against Vodacom in respect thereof.
 Regards Consumer Website Team 

Best regards,