US
Urshela S

1 reviews | Active since Aug 2021

16 Aug 2021, 16:47

Vodacom nominated for the biggest ********* award - paying for something that is not even working

After 2 months of struggling to get my Vodacom router sorted, with no 5G connection. I am charged for a service that is not even working. I have been phoning every week I get issued an SR number and then I receive no response. This is above the issue that my phone contract was supposed to end at the end of September but I was told it now ends in December. I am still waiting for the voice call from Vodacom that I requested with one of Vodacom client services informed me my contract is expiring end of September 2021.

I am done with Vodacom after 30 years of service.

Worst service ever.

#vodacomistheworst #shameonyou #Vodacom #*****s

0
Replies (1)
Vodacom
Vodacom's reply17 Aug 2021, 07:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team