US
Urshela S
1 reviews | Active since Aug 2021
16 Aug 2021, 16:47
Vodacom nominated for the biggest ********* award - paying for something that is not even working
After 2 months of struggling to get my Vodacom router sorted, with no 5G connection. I am charged for a service that is not even working. I have been phoning every week I get issued an SR number and then I receive no response. This is above the issue that my phone contract was supposed to end at the end of September but I was told it now ends in December. I am still waiting for the voice call from Vodacom that I requested with one of Vodacom client services informed me my contract is expiring end of September 2021.
I am done with Vodacom after 30 years of service.
Worst service ever.
#vodacomistheworst #shameonyou #Vodacom #*****s
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
17 Aug 2021, 07:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Aug 2021, 07:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
