Vodacom / Nokia - Major lack of service

On 25 August 2022 my line went down at 3pm, at 4pm I reported it. I was told to wait 48 hours before reporting it again, which I did. Then it was reported to Nokia whom is responsible for the router. 8 days later and I still don’t have connection. I have phoned numerous times, emailed, tried to get hold of head office and even Nokia without success as the numbers provided are non existent. No one can tell me how long I still need to wait, no one can follow up with Nokia on my behalf neither. I am beyond frustrated as it has cost me almost R1000 in phone data to keep the family a float. Vodacom has no idea of what the repercussion are due to their lack of assistance. Calling a number to report the problem does not resolve the the problem!!!