RM
RAYLENE M

1 reviews | Active since May 2016

23 May 2016, 07:29

VODACOM NOKIA LUMIA ****

<p>I have a horrible Vodacom SERVICE my new contract has never had network signal at my home/business place or malls. I get drop calls when calling or the receiving incoming calls and cannot hear the other party. Sometimes there is totally NO network signal at all. I have logged a complaint directly with Vodacom, my phone has been to repairs 3 times I just recently received it back and was told it got a software update, but until-to- date, there is no remedy to the problem from Vodacom or response. I'm losing business on a daily basis. I have been paying contract amounts of my hard earned cash to Vodacom but I don't get the respect that I deserve and thinking of cancelling the contract. I have been calling their The GROVE branch since last week and there’s no answer I do not have the time to go in to the shops on a daily basis therefore am appalled by the service as they ensured me that their service is the best. if the device has been sent in 3 times for technical assistance its either the technicians aren’t doing their work or the phone is just ****.</p>

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Replies (1)
Vodacom
Vodacom's reply23 May 2016, 11:25
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team