RvdW
Riaan van der Westhuizen

1 reviews | Active since Jan 2017

01 Mar 2017, 14:54

Vodacom - no wonder you lose so many customers

<p>I asked for a premature cancelation quote in Dec so that we can port to Cell C. We got a quote, paid the money and sent all docs through. In January we were still billed for the two lines that was cancelled! I spent more than an hour with a useless manager from Retentions trying to sort out and in February I am being billed MORE for lines that I dont have and that VODACOM were too useless to cancel. Its a mistake on Vodaco's side, They evene paid the money back to me that Ipaid to cancel the lines...useless. I spent hours on the phone talking to plenty people only to hear "eish sorry we will get back to you"</p>

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Replies (3)
Vodacom
Vodacom's reply01 Mar 2017, 15:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Mar 2017, 16:46
Official

Dear Customer

We apologise for the inconvenience caused.

Your query was escalated to the Retentions Department. Their office confirmed that they attempted to call you and could not get through. Their office confirmed that the payment has to re-paid in order to proceed.

Regards

RoderiqueLategan

RvdW
Riaan van der Westhuizen's update09 Mar 2017, 08:21
Reviewer Update

I recieved marketing calls and no call from Retensions or email - which they have to communicate any resolve to this case and horrific service....still waiting