Vodacom ***** - No support to customer

I was a victum of ***** - account opened in my name at a vodacom store, and my account was debited for payment

Logged a ticket with helpdesk - no response after my call

Eventually found the ***** email address and logged a ticket - Sent the info they requested and the response was - account settled and closed

I had to request further information and all i was told is - it was ***** and we have closed the account

I have requested feedback as to:

- How this happened - How did they get my banking details and approval to debit me

etc - i used to be a customer of there's many years ago so do they still have my details - or how was this account opened

This is ***** and flagging it and closing the account is not sufficient for me - i would like a full investigation of how this happened and all authorities to be involved - how am i garaunteed that this wont happen again, and if its not someone from inside Vodacom - then it means someone out there is walking around with my ID and bank details

Please can someone from Vodacom actually get back to and assist