DD
Dyllin D

1 reviews | Active since Jul 2011

28 Jan 2017, 12:26

Vodacom No Stock Once Again

<p>I renewed my Vodacom contract on the 21st of January 2017 at the Cresta Vodacom shop. I upgraded from a Samsung Note 4 to a Galaxy S7 Edge on a Uchoose Smart M with a Samsung Tablet and Samsung Gear S2 classic costing R1078 per month. I was advised that they do not have stock for the Gear S2 Classic but that they will order which should have arrived on the 25th and that the store staff would keep me up to date. After receiving no correspondence I was advised in store by Ntabiseng on the 27th that they have a shortage of stock. So now I am essentailly paying almost R300 per month extra for a smar****ch that I do not have. My total bill each month is in excess of R3000 as I currently have 4 contracts with Vodacom and I have been a loyal Vodacom customer for than than 10 years, so why do I still receive this kind of service?</p>

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Replies (3)
Vodacom
Vodacom's reply28 Jan 2017, 12:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DD
Dyllin D's update31 Jan 2017, 08:08
Reviewer Update

No correspondence from Vodacom recieved at all as at the 31st of January 2016. Which ties back to my complaint of their lack of comminication. Why do you advertise deals in a promotional booklet when you are fully aware that you have stock shortages on those promotional items?

DD
Dyllin D's update03 Feb 2017, 18:27
Reviewer Update

Going on 2 weeks with no smartwarch in sight. Keep on hearing about the stock issue. However, debit order has gone off for the new contract price.