VODACOM - NO SPECIALS FOR EXISTING CUSTOMERS

Currently have fiber installed at my home. Contract has come to an end and was called by Vodacom to renew. Went to the local store where I initially sign up for fiber and enquired about the current packages. Was shown all specials that were available for May - offered the R749 pm special but was told to do the upgrade online.

Called the online number ***,after being transferred several times,I got to talk to a consultant. Explained what package I wanted and was told that I would receive a quote within 3 working days. I did receive a quote ,but no special offered - Price - R1099.This totally contradictory to what the Vodacom store in Richards Bay presented to me, knowing that I was already on a contract.

Called the Vodacom line again to explain that the quote does not reflect the special as explained in-store. Details were taken down again and I was told that i would receive a quote in 3 working days.

On 12th May I again received a quote. This time it was exactly the same quote that was sent previously. Once again I contacted the Vodacom on-line service Centre. This time I was told to talk to Sales, but it was Sales that had referred me to the consultant that I was talking to. Completed the explanation by reciting my entire story again.

This time it was referred to the manger - his response being that they do not offer specials on upgrades. Specials are only available to new customers.

Again, I explained that it is contradictory to what is being presented in-store.

That's were the conversation ended. This means that Vodacom will just attract you with a special and thereafter charge you 70% more to if you want to continue with their service.

I am now lookin for a new service provider.