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Gert P

1 reviews | Active since Jun 2013

06 Dec 2018, 10:03

Vodacom / No signal quality = no service

Vodacom / No signal quality = no service 1 mark street Piet Retief, South Africa

I am staying in Piet Retief, that is Mark str 4a, Google it it's in town not rural.

In the last 6 months I have seen your network deteriorate to the point where I have no reception and or no data signal

I have to walk around outside just to get a 1 bar signal to bring able to make a call, when I get that 1 bar signal I get: not registered on network or just a beep on my cell and no call has been made Try up to 15 times to make a call When you get connect the quality is so poor that neither I or the other person understands whats being said

My business and all of its 14 employees whom I by the way subsidize for cell phones and airtime will no longer be paying Vodacom for "*****ing" from us

Your gross incompetence to deliver a service which I pay a small fortune for has brought me to the point where I will advise people to move on to another service provider

That might not impress you since I am but 1 person but I am a business owner in a very small community and the impact and influence of 1 person around here carries some clout

Your network around our town plainly sucks and or is of a non existent nature

0
Replies (3)
Vodacom
Vodacom's reply06 Dec 2018, 11:06
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team  
Vodacom
Vodacom's reply06 Dec 2018, 14:22
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards Consumer Website Team 
GP
Gert P's update12 Dec 2018, 18:34
Reviewer Update
Ok so lets see... On the 6th Dec i get a call and an sms: Dear Vodacom Customer. A service ticket with reference number A2-B75W-KP42UO has been logged to a support team for investigation. Thank you Vodacom. Then later on the same day i get annother sms: Dear Vodacom Customer. Your service ticket with reference number A2-B75W-KP42UO has been assigned to a support specialist for assistance. Thank you Vodacom Then today the 12 Dec 18 i get another sms: Dear Vodacom Customer. Your Service Request A2-B75W-KP42UO is now complete. We trust you had a great experience. Thank you, Vodacom. TRULY???? REALLY??? Dear Vodacom Now I am disgusted You are a bunch of ***** and *****es. You are selling me a service and charging me on a monthly basis for that service even though i am not able to make use of the service you still take the money Thats *****ing