MW
Madeleine W

1 reviews | Active since Mar 2012

07 May 2018, 09:07

Vodacom no signal - no response - ready to go to the media

With every passing day since 26/01/2018 that Vodacom is not resolving my issue, I loose money towards contracts I pay for which I have little use. Nearly a thousand rand a month - for what!!!

My family, friends, colleagues and CLIENTS cannot get a hold of me. I am spending more on airtime phoning people back when the signal does return and I have yet another lot of "You have missed a call from *** *** ***x"

But clearly this is not an issue to Vodacom.

How would you feel if you were not contactable - when you have to rush to someone with an MTN phone that lives nearby in the event of an emergency because your network provider simply brushes these complaints off as a joke.

I think I should take this to the media now - newspapers or Carte Blanche as I have waited long enough - I have been move than patient. So either you do something about the signal or you allow me to cancell my contracts at the end of this month WITHOUT PENALTIES - so I can actually move to a provider that does have signal in my area.

0
Replies (1)
Vodacom
Vodacom's reply07 May 2018, 09:24
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team