AF
Albert F

1 reviews | Active since Jul 2020

26 Aug 2020, 08:32

Vodacom No signal Mandini

Since last thursday 20 august 2020 the signal in Mandini KZN has been intermittend with the signal becomming so bad in the evening that it can hardly be used. 25 August 2020 18:14 signal went away completely for more than 4 hours No calls no internet browsing was possible .This was the forth or 5 time this week for hours each time . Phoned call center when it was posible after 10:00 pm that evening . callcentre attendant was not helpfull and did not listen to complaint she said i dont have any airtime on the phone so she cant understand my qwery .... kept on saying that on her side she does not see anything wrong . Iv lost gigs of data and had missed appointments accourding to this.

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2020, 09:03
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team