MW
Madeleine W

1 reviews | Active since Mar 2012

02 May 2018, 08:46

Vodacom - no signal Birchleigh and NO SERVICE DELIVERY

I have been complaining about the extremely poor Vodacom signal in Birchleigh since January. About 3 weeks ago a technician - Linda - was sent eventually to come and do a signal strength test. Over the weekend I received a confirmation that my issue had bee closed - AGAIN WITHOUT ANY PROPER FEED BACK AND NO ACTION!!!!!

My data contract is ready for Upgrade and guess what?? I will wait until I can cancel and will go elsewhere. The same with my 2 normal contracts - as soon as I can cancel I will bid farewell to Vodacom!!! Cant wait!

My daughter would have moved from MTN to Vodacom but guess what - she made a wise choice to stay with MTN - Paying them R480 per month on contract - more money lost for Vodacom and soon my near R900 per month contracts will also be something of the past.

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Replies (1)
Vodacom
Vodacom's reply02 May 2018, 09:48
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team