Vodacom. No signal

We've been Vodacom customers for a long time now. For the last 9 months now we had no signal in the area that we are staying. After humerous calls and complaints a consultant of Vodacom gave me a call and informed me that a new tower will be assembled about 465m from where im staying (still have the recorded conversation on my phone). That would have happen in the next 5 weeks. 2 Months has passed and still we have no signal. Me & my daughter are both epileptic sufferers. No one can be called in case of an emergency. Im a resident in Peace Haven Vereeniging and im not the only one complaing about this issue. 600 plus residents are also complaining. Eveything month they deduct their debit order. But I have no signal. But please dont even bother contacting the Three Rivers branch. They are as useless as hell. Can I be helped please. Regards Tracey Venter.